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DECEMBER 16, 2024

Is AI the Patient and Staff Support Program of the Future?

By Gina Shaw
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Rachel Clifton

Artificial intelligence programs may be the key to solving a major concern that emerged in a large survey of pharmacy leaders released at the 2024 NASP Annual Meeting & Expo, in Nashville, Tenn.—how to relieve the staffing pressures that are leading to burnout and other workplace ills.

In a survey of pharmacy patient support program leaders conducted between December 2023 and March 2024, the healthcare AI platform developer Infinitus found that 83% of