Cone Health, a regional health system in the Piedmont Triad of North Carolina, had a problem: It lacked a standardized prior authorization (PA) process. The solution—centralizing PA reviews under the direction of pharmacy technicians—yielded impressive results, including an average PA turnaround time of 1.4 days, versus 15 to 30 days often needed before the implementation.
“We knew our PA approach wasn’t working, so we had to do something,” said