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JUNE 13, 2022

Communication and Resolution Programs Essential to Preserving Patient Communication and Trust

By Karen Blum
PHOENIX—Effective communication with patients and their family members is a critical but uncomfortable step that pharmacists and other care team members must take after a harm event. Done well, it can preserve trust in the healthcare system and potentially reduce clinician stress and legal or disciplinary actions, speakers said at the 2022 ASHP Summer Meetings and Exhibition.